- Service area
Service Commitment
GAC HINO MOTORS CO..LTD provides service guarantees (service technology, parts supply, service consultation, etc.) that exceed product design life and regulatory requirements for its manufactured and sold products. To deliver fast and efficient comprehensive services to customers, GAC HINO MOTORS CO..LTD makes the following commitments:
I. Product Quality Assurance
Tailored warranty policies are provided based on product and usage scenarios (energy storage devices such as power batteries, drive motors, and motor controllers have a warranty period of no less than 5 years or 200,000 kilometers). For vehicle malfunctions caused by product design, materials, manufacturing, or assembly quality issues, GAC HINO MOTORS CO..LTD provides corresponding warranties. Specific terms are detailed in the vehicle warranty manual.
II. After-Sales Service Network Development
GAC HINO MOTORS CO..LTD has over 170 service networks nationwide (including new energy service stores), providing maintenance, repair, rescue, fault diagnosis, parts supply, and driver training services.
III. Service Response Timelines
• Service Hotline: 24-hour service number 4008604200
• In-store Service: Assign tasks within 1 hour and notify customers
• On-site Arrival:
Within 3 hours/under 100km
Within 5 hours/100km～300km
8-12 hours/over 300km
• Maintenance Duration:
1 hour (routine)
3-5 hours (general)
72 hours (major)
IV. Emergency Support
Coordinated deployment across organizational support, risk prevention, on-site handling, post-incident management, and hazard identification. Real-time alerts and rapid emergency responses are activated for quality, safety, or environmental issues.
High-Level Response
Applies to NEV Tier 3 faults affecting driving safety (e.g., battery pack short circuits, motor controller failures) or fuel vehicle major safety incidents. Service personnel arrival time: Within 3 hours/under 100km; 5 hours/100km～300km; 8-12 hours/over 300km.
Mid-Level Response
Applies to NEV Tier 2 faults affecting partial functions (e.g., AC system failures, charging system faults) or non-critical fuel vehicle issues. Initial solutions within 24 hours; on-site support within 72 hours.
Standard Response
For minor NEV/fuel vehicle faults not affecting safety (e.g., display anomalies, audio faults). Coordinated service station support with parts/technical assistance.
V. Parts Supply
1. Sufficient parts availability at factories/service centers
2. Provide OEM parts meeting technical standards
VI. Claims Handling
Free repairs are provided during warranty period for severe design or quality defects in GAC HINO MOTORS CO..LTD products/components
VII. Training for After-Sales Personnel & Users
1. Comprehensive technical and operational training is provided to authorized dealers.
2. Product manuals and maintenance guidance training are provided during vehicle delivery. Follow-up training and technical consultation remain available per customer needs.
VIII. After-Sales Service Scope
GAC HINO MOTORS CO..LTD commits to providing full lifecycle services per national regulations, including but not limited to PDI, mandatory maintenance, scheduled servicing, warranty claims, paid repairs, and technical consultations.
IX. User Records Management
GAC HINO MOTORS CO..LTD has established a compliant end-user records management system, with professionals responsible for customer data collection, management, and information processing.
X. Battery Recycling
GAC HINO MOTORS CO..LTD complies with national regulations for NEV battery management - establishing complete processes for disassembly, storage, packaging, transportation, reuse, and disposal. Battery traceability data is uploaded to national monitoring platforms to ensure lawful processing.