Service area

Service Information

We adhere to the principle of "maximizing the lifelong value of vehicles", providing customers with high-quality, highly reliable, and durable products, while striving to deliver superior, professional, and efficient services.

GAC upholds the service philosophy of "customer first, service foremost", cultivating proactive service awareness and pursuing comprehensive professional service standards, ensuring every GAC customer experiences...

Service Guide

Top 10 Services

 
① 3-year unlimited mileage warranty
保修服务

National VI highway vehicle warranty period: 36 months unlimited mileage; National concrete mixer truck warranty period: 18 months unlimited mileage. During the warranty period, when the user's vehicle malfunctions, GAC Hino will provide free repair services to provide customers with peace of mind when using the car.

② First maintenance is free
首保服务

When customers go to GAC Hino authorized service stores for the first maintenance of their vehicles, all material and labor costs incurred during the first maintenance are free of charge. We hope to provide customers with high-quality, highly reliable, and durable products while making every effort to reduce their vehicle operating costs.

 
③ PDI examination
保修服务

Before the delivery of the new car, GAC's authorized service store conducts 144 comprehensive inspections on the vehicle to ensure that qualified and perfect GAC Hino vehicles are delivered to customers, allowing them to fully experience the safe and comfortable driving experience of GAC Hino vehicles.

④ New car training
首保服务

After delivery, GAC authorized service store customer trainers will provide training on safe driving and proper maintenance knowledge to customers. The combination of theory and practice ensures that customers can easily and comprehensively master the driving skills and maintenance knowledge of vehicles. Allow customers to fully experience the safe and fuel-efficient driving experience of GAC Hino vehicles.

 
⑤ Pure components
保修服务

Guangzhou Automobile Hino provides customers with pure and high-quality spare parts and oil products through authorized service stores nationwide. Ensure that every component of the customer's vehicle is in the best condition, extend the service life of the vehicle, improve vehicle attendance, and create more value for users!

⑥ 24-hour 400 phone call
首保服务

Assist users in resolving issues related to product sales, service, and component supply encountered during pre-sales and after-sales; Patiently listening to users' needs and opinions, conveying their voices, continuously improving and optimizing our services, in order to provide customers with better quality services.

 
⑦ New car parking service
保修服务

For customers who purchase 5 or more GAC Hino vehicles, GAC Hino authorized stores proactively dispatch customer trainers to the customer's site to provide on-site services for a period of 3 to 5 days. Provide one-on-one gold medal training courses for customers to ensure that they can easily and proficiently master the driving skills and maintenance knowledge of GAC Hino cars, allowing customers to enjoy the exclusive one-on-one service of GAC Hino.

⑧ Regular follow-up
首保服务

GAC will regularly visit or call back customers, listen to their needs and opinions, and continuously improve and optimize our services, striving to achieve 100% customer satisfaction in after-sales service.

 
⑨ Holiday care
保修服务

GAC continues to pay attention to customers, providing them with humane care and offering practical car knowledge, holiday greetings, and blessings during various holidays.

⑩ Service Month Activities
首保服务

GAC carries out characteristic service activities such as free vehicle inspection, safety and fuel saving improvement, free maintenance of labor costs, and parts promotion based on seasonal and climate changes, transportation industry characteristics, policy changes, etc., to ensure high safety, high attendance rate, and high economy of vehicles.